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ThePawVoi / Contact Us

Here to help.

At ThePawVoi, we want every part of your shopping experience to feel simple, clear, and convenient.

Whether you have a question about one of our pet products, need help with an order, or would like assistance with shipping, returns, or payments, our customer care team is ready to help.

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The company behind ThePawVoi

Business Information

ThePawVoi is owned and operated by Hubei Kongge Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions completed through thepawvoi.com.

We aim to respond to customer enquiries within 1–2 business days.

Brand Name: ThePawVoi
Website: thepawvoi.com
Company Name: Hubei Kongge Technology Co., Ltd.
Registered Address: Room 702, Building 8, Venice Deyue Community, Xianghu Road, Qingquan Town, Xishui County, Huanggang City, Hubei Province, China.
Email: service@thepawvoi.com
Support Availability: Regular business days

Everyday support

What Can We Help With?

Our customer support team can assist you with:

Product details, dimensions, materials, and usage information.
Questions about ThePawVoi pet products and accessories.
Order confirmation and order-status enquiries.
Shipping, delivery, and tracking questions.
Missing, incorrect, damaged, or defective products.
Return and refund requests.
Payment-related enquiries.
Changes or corrections to eligible orders.
Privacy and customer-data requests.
General questions about shopping at thepawvoi.com.

A little detail helps

Need Help With an Existing Order?

To help us locate your purchase quickly, please include the following information when contacting us:

Order Number

Your ThePawVoi order number from your confirmation email.

Email Address

The email address used when placing your order.

Reason for Contact

A short explanation of what you need assistance with.

Providing complete information can help us review your enquiry more efficiently.

Helpful information

Support for Your Order

Received a Damaged or Incorrect Product?

If your package arrives with a damaged, defective, missing, or incorrect item, please contact us as soon as possible.

When possible, include clear photos showing:

The product you received.
The affected or damaged area.
The original product packaging.
The outer shipping package.
The shipping label.

For certain cases, our team may request additional photographs or information before we can determine the appropriate solution.

Please keep the product and its packaging until your request has been reviewed.

Shipping & Delivery Support

If your order has already shipped, tracking information may be available through the shipping confirmation sent to your email.

If you believe your package is delayed, lost, delivered to the wrong location, or otherwise experiencing a delivery issue, contact us with your order information.

Some shipping investigations may require coordination with the carrier and can take additional processing time.

Returns & Refunds

Please contact our customer support team before returning any product.

Once your return request has been reviewed, we will provide the applicable return instructions and designated return address.

Please do not send products to the company registered address unless our customer support team specifically instructs you to do so.

Returns sent without authorization or to an incorrect address may not be accepted or processed.

For complete eligibility requirements, time limits, and refund procedures, please review our Return & Refund Policy.

Payment Questions

If you experience a payment issue when placing an order, please contact us with a brief description of the problem.

For your security, never send us your full credit-card number, password, CVV, or other sensitive payment credentials by email.

Certain payment-related enquiries may require review by the relevant payment service provider.

For faster assistance

Before You Contact Us

For faster assistance, please:

Contact us from the email address associated with your order whenever possible.
Include your order number for order-related enquiries.
Avoid sending multiple emails about the same issue, as this may delay processing.
Include photos when reporting damaged or incorrect products.

Let's make it simple