FAQ

Frequently Asked Questions

Find answers to common questions about ordering, payments, returns, and website security. If you need further assistance, contact the ThePawVoi customer care team at service@thepawvoi.com.

ORDERING AND CHECKOUT

How do I place an order?

To complete a purchase:

Choose the product options and quantity you want.
Add the product to your shopping cart.
Review the products and quantities in your cart.
Select “Checkout” or choose PayPal when available.
Enter your contact and shipping information.
Apply any valid discount code.
Select your preferred shipping and payment methods.
Review the order details and select “Complete Order.”

After submitting the order, you will see a confirmation page and receive an email containing your order number and purchase details.

If you encounter a problem during checkout, email us at service@thepawvoi.com.

How can I confirm that my order was placed successfully?

After a successful purchase, we will send an order confirmation email to the email address entered during checkout. This email will include your order number and purchase details.

If you cannot find the confirmation email, check your spam or junk folder before contacting customer support.

Can I change the products in my order?

You may request changes before 11:00 PM PDT on the same day the order is placed.

Email service@thepawvoi.com with your order number and the changes you would like to request. We cannot guarantee changes once order processing, fulfillment, or shipping has begun.

Can I cancel an order?

Cancellation requests must be submitted before 11:00 PM PDT on the same day the order is placed.

To request a cancellation, email service@thepawvoi.com and include your order number. Orders that have already entered fulfillment or been shipped can no longer be cancelled.

SHOPPING CART

How do I add a product to my cart?

Open the product page, choose the available options and quantity, and select “Add to Cart.”

You may then continue browsing or proceed directly to checkout.

Where can I view my shopping cart?

Select the cart icon in the upper-right corner of the website. Your cart will show the products you selected, their quantities, prices, and current order total.

From the cart, you can change quantities, remove products, continue shopping, or begin checkout.

How do I remove a product from my cart?

Open your shopping cart, locate the product you want to remove, and select “Remove.” Your cart and order total will update automatically.

How can I change the quantity of a product?

Use the quantity selector next to the relevant product in your shopping cart. Enter or select the quantity you want, and the order total will update automatically.

PAYMENTS AND DISCOUNTS

Which payment methods do you accept?

The available payment methods will be displayed during checkout. Options may vary depending on your location, currency, device, and the payment services available at that time.

Available options may include:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay

How do I pay using PayPal?

Choose PayPal as your payment method during checkout. You will be redirected to PayPal to sign in and authorize the transaction.

After approval, you will return to the ThePawVoi order confirmation page. Before completing the payment, confirm that your PayPal account information, billing address, and shipping address are correct.

How do I use a discount code?

Enter your promotional code in the “Discount Code” field during checkout and select “Apply.”

Make sure the discount appears in your order summary before submitting payment. Discount codes generally cannot be added after an order has been completed.

ORDER ISSUES

What should I do if a product is missing or incorrect?

Email service@thepawvoi.com and provide:

Your order number
The name of the missing or incorrect product
A short explanation of the issue
Clear photographs of the parcel and the products received

When possible, keep each image attachment below 1 MB. After reviewing the information, our customer care team will provide an appropriate solution.

If a replacement is approved, it will be sent without additional product or shipping charges. Do not return an incorrect product unless our team instructs you to do so.

RETURNS AND REFUNDS

What is your return and refund policy?

Information about return eligibility, applicable time limits, product conditions, and refund processing is available in our Return & Refund Policy.

Please review that policy and contact us before sending any product back. Returns submitted without prior authorization may not be accepted.

How do I request a return?

Email service@thepawvoi.com with:

Your order number
The product you want to return
The reason for the return request

Our customer care team will review your request and provide the approved return instructions and address. Do not send a product back before receiving authorization.

WEBSITE AND SECURITY

Which browsers work best with ThePawVoi?

For the best shopping experience, use the latest available version of:

Google Chrome
Safari
Mozilla Firefox
Microsoft Edge

Cookies and JavaScript may need to be enabled for certain shopping cart and checkout features to function correctly.

Is ordering through ThePawVoi secure?

We use standard security safeguards intended to protect information submitted through our website. Sensitive checkout information is transmitted using SSL/TLS encryption and processed by participating payment providers.

Is it safe to use my credit card on the website?

Payments are handled through secure payment services. ThePawVoi does not control your card issuer’s authorization process, temporary payment holds, approval decisions, or processing times.

For additional protection, complete your purchase using a trusted device, an updated browser, and a secure internet connection.

How is my personal information handled?

We process personal information in accordance with our Privacy Policy. We do not sell or rent personal information in exchange for money.

We may use or disclose information when necessary to process orders, provide customer support, operate and improve our services, prevent fraud, comply with legal obligations, or support advertising activities permitted by applicable law.

Depending on where you live, certain advertising-related data practices may be considered “selling,” “sharing,” or “targeted advertising” under applicable privacy laws. Eligible customers may manage these preferences through our Your Privacy Choices page.