Return & Refund Policy
Order Cancellations
You may request to cancel an order before it enters production, fulfillment, or shipping. If the cancellation is approved, the full amount paid will be refunded to the original payment method.
Orders that have already been shipped cannot be cancelled. Once your order has been delivered, you may request a return under the conditions outlined below.
Return Eligibility
Eligible return requests must be submitted within 14 days of delivery.
To be accepted for a return, the product must:
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Be unused and remain in its original condition
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Be returned with its original packaging
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Include a receipt or other valid proof of purchase
Before returning any product, email service@thepawvoi.com to receive return instructions and the approved return address. Do not send items directly to the manufacturer or to the address printed on the original shipping package.
If return shipping costs apply, you will only be charged once for the return shipment. We do not charge any restocking fees.
Refunds
Once your returned item has been received and inspected, we will email you to confirm receipt and notify you whether the refund has been approved or declined.
Approved refunds will be issued automatically to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If an approved refund has not appeared in your account:
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Check your bank account or payment account again.
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Contact your credit card company or payment provider, as the refund may take additional time to post.
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Contact your bank to confirm whether the refund is still being processed.
If you have completed these steps and still have not received your refund, contact us at service@thepawvoi.com.
Return Address
Returns must only be sent to the address provided by our customer service team. Please contact service@thepawvoi.com and obtain authorization before sending any item back.